Then, last week, for the first time ever, I ordered something from them and didn't get what I'd ordered. Which would not be remotely newsworthy except that what I ordered was an MP3 album, and what they delivered was -- get this -- the wrong MP3 album.
Amazon's downloader gave me "Counterfeit" by Cirrus. At first, I assumed that I'd clicked on the wrong link, but then I noticed that Amazon was recommending "Counterfeit" to me, which made no sense if I'd already bought it. And then I was looking at the "Your Account" section and it showed that I'd bought "Back on a Mission".
I checked my email for Amazon's invoice:
The following item was ordered:
Back On A Mission [MP3 Download], Price: $ 9.90
Sold by: Amazon Digital Services, Inc.
So I mentioned this to Amazon, and it's not really a big deal. It's just ... weird. I can see how Amazon could give me the wrong MP3 album -- presumably they've got the album mislinked somewhere. I can even see how they could mess it up without ever realizing that they'd messed it up. But you'd think it would be a lot harder to get physical orders right than electronic ones, and they've always done the former correctly .... O_o