Today, I spent four and a half hours in a meeting. Four. And a half. HOURS.
When I got out, I saw I had email regarding my support call. I checked it. The response?
So that's been my day. How was yours?
* No, the support response said nothing about where to find it, or give any indication that the person who wrote it had taken any action to verify that the information she was claiming was there was, in fact, there.