The Reward for Doing Something Badly Is Not Having to Do It at All
Remember how, on Monday, I was whining about not wanting to unravel the problems a couple of customers were complaining about? And then I finally dealt with one of the two on Tuesday. Well, the other (which I'd gotten last Thursday) went away yesterday. The loan officer decided on a different way to deal with it. Furthermore, this is the same customer (though a different complaint) that I have the outstanding issue from August 2002 on. And the loan officer's recent plans sound like they'll make that issue go away, too. Hurrah! Ah, the dividends of laziness.
Some incentive systems are badly out of whack, y'know?